Frequently Asked Questions

Find answers to common questions about our services, appointments, payments, and more

Popular searches: appointments, teleconsultation, payments, medication

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Appointments

Appointments

You can book an appointment through our website or mobile app. Simply navigate to the Appointments page, select your preferred doctor, choose an available date and time, fill in your details, and confirm your booking.

Teleconsultation

Medication

Payments

Account

Emergency

AI Doctor

Privacy

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+250 788 123 456

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Frequently Asked Questions

Browse by Category

Appointments

How do I book an appointment?

Can I reschedule or cancel my appointment?

What information do I need to provide when booking an appointment?

How far in advance can I book an appointment?

Teleconsultation

What is teleconsultation?

What equipment do I need for a teleconsultation?

Are teleconsultations secure and private?

Can I get a prescription through teleconsultation?

Medication

How can I order medication through ONE HEALTHLINE CONNECT?

How long does medication delivery take?

Can I track my medication order?

What if I need to return medication?

Payments

What payment methods do you accept?

How do I get a receipt for my payment?

Do you accept insurance?

What is your refund policy?

Account

How do I create an account?

How can I reset my password?

Can I have a family account?

How do I update my personal information?

Emergency

What emergency services do you offer?

How do I request an ambulance?

What is the response time for emergency services?

Is the emergency service available nationwide?

AI Doctor

What is the AI Doctor feature?

Is the AI Doctor a replacement for real doctors?

How accurate is the AI Doctor?

Is my conversation with the AI Doctor private?

Privacy

How is my health information protected?

Who has access to my medical records?

Can I request a copy of my medical records?

How long do you keep my health information?

Didn't find what you're looking for?

Email Us

Call Us

Live Chat

Ready to experience better healthcare?